Tutoring Cancellation & Refund Policy
Last updated: 22 August 2026
This policy explains the arrangements that apply to cancellations and refunds for tutoring lessons. Tutoring services are provided directly by independent, self-employed tutors. Any tutoring refund is arranged between the parent or student and the tutor.
Tutoring Lessons
Completed Lessons
Tutors are responsible for delivering tutoring services directly to their clients.
Cancellations by Students
Tutors may charge for lessons cancelled with less than 12 hours’ notice without penalty from MyGrinds Ireland.
Any refund relating to a late cancellation is arranged directly between the tutor and the client, not MyGrinds Ireland.
Tutor Cancellations
If a tutor cancels a lesson, any rescheduling or refund relating to that lesson is arranged directly between the tutor and the client.
Failure by a tutor to appropriately resolve a cancelled lesson may result in suspension or removal from MyGrinds Ireland.
Quality or Performance Complaints
A tutor will not generally be expected to issue a refund solely because of:
– Dissatisfaction with teaching style
– Lack of academic improvement
– Personal disagreements
– Unmet grade expectations
Refund decisions relating to tutoring services are handled directly between the tutor and the client.
However, unfair treatment of a client may result in a tutor being suspended or removed from the Platform.
Fraud or Misuse
A tutor may refuse a refund without penalty from MyGrinds Ireland where the client’s conduct involves:
– Repeated late or last-minute cancellations
– Misuse of the Platform
– Violation of the Terms & Conditions
– Suspected abuse or fraud
Tutoring services are provided directly by independent, self-employed tutors and not by MyGrinds Ireland.
Contact Us
For enquiries relating to this policy, contact:
We aim to reply within 24 hours.
